CARCHEX Reviews

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Founded in 1999, CARCHEX has 20 years of experience in the automotive industry providing customers with extended warranty protection for their vehicles. Our coverage plans and customer service have earned us a trusted reputation as a leader in the industry, and our reviews continue to prove it. 

Check out CARCHEX reviews and speak to a representative to learn more about available protection plans. Call 877-225-7247 or get a free, customized quote.

Why Choose CARCHEX?

We offer coverage levels that suit every vehicle, whether new or pre-owned, so you can get the most life out of your car. CARCHEX protection plans are straightforward, affordable, and backed by reliable administrators. 

CARCHEX customers also enjoy these benefits: 

  • Choose from a network of over 30,000 repair facilities, including dealerships, local repair shops, and national chains. 
  • Get more peace of mind with CARCHEX 24/7 roadside assistance, trip interruption services, and rental car benefits, which come with each protection plan. 
  • Find the best price with our No-Haggle, Low-Price Everyday Guarantee™.
  • We back our services and product with a satisfaction guarantee. If you’re not happy with your plan, you can get a full refund within 30 days of your purchase.

CARCHEX vs. Competitors: What Company Has the Best Warranty?

There are many extended warranty companies on the market, but how do they compare with CARCHEX?

 

CARCHEX       

 Endurance       

 autopom!      

CarShield       

Protect My Car   

Years in Business

  20

  13

 9

14

  3

BBB Accredited

  Yes

  No

 Yes

No

  No

BBB Rating

  A+

  B

 A+

Not Rated

  A

BBB Complaints 

  83

  442

 2

504

  98

Levels of Coverage     

  5

  5

 4

4

  3

Deductibles

  $0–$250

  $50–$100

 $0–$500

$0–$100

  $100

Who Endorses CARCHEX?

CARCHEX partners logos

CARCHEX Reviews

CARCHEX currently boasts a 99.9% Customer Satisfaction Rating online. Find out what customers have to say below.

CARCHEX BBB Rating

CARCHEX has been accredited with the Better Business Bureau since 2009 and currently has an A+ rating. 

How does the BBB rate businesses? There are several factors that are taken into account. 

  • Complaint History: How many complaints have been filed with the BBB? How many of those complaints were resolved in a timely manner? 
  • Business Type and Transparency: Does the business operate in violation of the law? Is it transparent about marketplace conduct or does it leave out information about products and services?
  • Business Age: The length of time that the business has been operating. 
  • Licensing and Government Actions: The BBB frequently checks competency licensing of participating businesses. 
  • Advertising: Does the business respond to BBB advertising challenges regarding false or misleading advertising? Does the business misuse the BBB name? 

CARCHEX currently has fewer complaints than the competition, according to the BBB. In addition, there are no advertising, licensing, or legal violations affecting the company’s rating. 

This is what one BBB review had to say about CARCHEX honesty:

“Just finished talking about a plan with [my CARCHEX representative]. Excellent service. I am shopping between coverages between [Competitor] and CARCHEX. It is extremely difficult, since [there] is so much information and details. [The representative] was professional enough to walk me through a side-to-side comparison and guide me through pros and cons of both companies. He even pointed out [where] the competitor may be better. His plan seems to be a bit more expensive, but the coverage seems to be more honest to the consumer. Still thinking which one, but very likely I'll go with CARCHEX.”

- Alejandro S.
Couple driving

CARCHEX Review Site Rankings

Reputable extended car warranty companies like CARCHEX are compared and ranked all across the web. See what popular sites have to say about our service.

Thoroughly Reviewed

When considering business ratings, coverage options, claims services, help and support, and repair services, Thoroughly Reviewed ranks CARCHEX a 10.0.

Trustpilot

Trustpilot aggregates customer reviews for companies across all industries. CARCHEX currently has an “excellent” or “good” rating for over 90% of its customer reviews

Here’s what our customers have to say:

Cynthia G.
Cynthia G.
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“The representative I worked with was very knowledgeable, helpful, and not pushy. Talked [to] where I could understand him and explained everything very well.”
Jackema W.
Jackema W.
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“My alternator went out on my 2011 Nissan Maxima. I called CARCHEX to set up a claim within minutes they told me it was covered under warranty. CARCHEX saved me a lot of money!”​
William
William
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“Warranty coverage is top rate. Advisors are willing to provide feedback to ensure clients purchase exactly what they need. Coverage details are clear and easy to understand. Coverage prices are comparable to other warranty providers.”
Johnny
Johnny
Read More
“I bought a car with over 100,000 miles in it, and I was afraid I was never going to get somebody to sell me an extended warranty, and not only did they help me get one, they even explained to me the good and the bad, which for me is a plus.”
Ramona
Ramona
Read More
“Honest and trustworthy. They honor their contract.”
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Shopper Approved

Similar to Trustpilot, Shopper Approved is another review site that compiles customer testimonials. CARCHEX is ranked a 4.4 out of 5 on Shopper Approved.

"CARCHEX significantly beat the price and coverage from the dealership! The peace of mind is certainly worth the cost whether I have to use the service or not."

- David A.

"Great customer service, friendly and professional people.”

- Akin

Consumer Affairs and Consumers Advocate

Other popular review sites also rank CARCHEX at the top of the list for customer satisfaction. 

Consumer Affairs gives CARCHEX just over a 4 out of 5 satisfaction Rating, while Consumers Advocate ranks CARCHEX a 9.8 out of 10.

CARCHEX Affordability

One of the main factors in choosing an extended warranty company is price. Besides wanting an affordable protection plan, you also want a plan that won’t cost more than the repair itself. 

CARCHEX offers affordable options, because it uses its buying power to get more competitive prices. You can also get a lower deductible, including no deductible at all on some plans. 

What is the price of a CARCHEX extended warranty? This depends on your vehicle and driving habits. More expensive vehicle models will up the price of your warranty due to the fact that replacement parts will be more expensive. You will also pay more for bumper-to-bumper warranties, as well as vehicles with higher mileage that require more extensive repairs. 

CARCHEX offers payment plans that divide your purchase into smaller, monthly payments. How much should you expect to pay each month? Though it depends on the individual, you’ll find examples for common car models below: 

What to Look For in an Extended Warranty

If you want to find the best coverage for you, there are a number of signs to look for that can help you choose the best auto extended warranty provider.

Is the Company Transparent?

If you want a warranty provider you can trust, then you should avoid pushy sales reps that feel like telemarketers. A sales representative should give you all the information you need to make the right decision, and not just the good parts. For instance, does the rep explain contract exceptions? 

The BBB and CARCHEX customers consistently rate CARCHEX as an honest and transparent extended warranty company in comparison to competitors. You won’t be pressured to buy right away, and we won’t leave out important details when explaining your contract. You can find full contract samples online at no cost.

Who Backs the Contract?

Know who administers your contract. Is it the extended warranty company, an insurance company, or a vehicle service contract administrator? 

Though CARCHEX does not administer the claim directly, we communicate with the provider to make sure that claims are fulfilled. Our providers are reliable administrators with years of experience, so you can rest assured that are able to pay for the repair. Some competitors are not backed by a reputable provider, so you are at risk of losing money if they go out of business.

Who Handles the Claims?

Do you know how claims are handled? Do you have to deal with the provider or repair facility yourself? Do you have to pay the repair facility directly? 

With a CARCHEX Extended Vehicle Protection Plan, you don’t have to pay for your repairs up front. Instead, your chosen repair facility (yes, you get to choose) should contact the claims department, and they will communicate with the facility on your behalf.

Choose Your Extended Warranty Plan Today

Find out if CARCHEX is the right choice for you by calling 877-225-7247 or answering a few questions online, and get a free, personalized quote. It’s fast and easy, and could save you money on expensive car repairs.

Find the Right Coverage for You With a CARCHEX Warranty

Call to get a free, personalized quote from one of our experts.

*Figures accurate as of May 2017. Average monthly coverage cost is based on the average total price of the Vehicle Protection Plan over a four year coverage period. Actual monthly payments will vary per plan’s payment policy. Individual pricing is subject to change based on the combination of make, model, and mileage as well as coverage level and term length.

Consistent with consumers’ understandings and expectations of the market in which CARCHEX operates, CARCHEX uses the terms “warranty”; “extended warranty”, “extended auto warranty”, “extended service protection plan” and similar terms to describe the more technical term “vehicle service contracts”. For more information, see this FTC link or learn more here or by reviewing CARCHEX’s website.

CARCHEX markets and sells extended warranties on behalf of third party extended warranty providers, and your extended warranty will be between you and the provider. This website site is intended solely for the purpose of providing general information regarding the purchase of extended warranties. Specific contract terms, rates, taxes, fees and other charges are determined upon validation of vehicle information and acceptance by the extended warranty provider, for which CARCHEX is not responsible. Extended warranties may not be sold where prohibited by law.